June 5, 2020

The Importance of Celebrating Grateful Patients

Let’s face it—patients have a lot of reasons to complain.  From the hassle of navigating health insurance to finding the right physician in dealing with the reality of their medical issues, the life of a patient can be downright discouraging. But in our day to day interactions with patients at Legacy Health Strategies, we find there […]

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May 28, 2020

The Power of Patient Communities

As a Legacy Care and Communications Manager, I see first-hand how the community drives connection. Especially during these tough times, many feel alone and isolated. Imagine the emotions a patient goes through facing their own health crises outside of such a pandemic? We recognize that community is key. Loneliness may be temporary during recently enforced […]

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May 21, 2020

The Experience of Listening

As a care manager who supports the patients of our amazing Heart and Spine Medical Device clients in their quest to provide extraordinary treatment outcomes, I am especially aware of how difficult these times are on everyone.   With our healthcare system on overload and many practices closed, patients emotions and stress levels are running […]

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May 14, 2020

Transforming our Business Experience

With enforced work-from-home and; the need to connect and collaborate in work and in life, the world now faces a swift demand to go digital. The shift can be intimidating, but trust me, it’s easier than you think, and you may have a little fun in the process.  To help jump start your move from […]

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May 7, 2020

Improving the Patient Experience KPIs

We are blessed to work with some of the finest, most motivated, and authentic medical device and pharmaceutical companies in the world. Their intention of meeting patients where they are, creating the most impactful content, and designing the right support programs is unparalleled. Which is why it breaks my heart every time an initiative’s impact […]

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April 30, 2020

Who can we Trust

Who can we trust? In the midst of the COVID-19 pandemic this is an increasingly critical question. Media? Government? Medical experts or dependable friends. This important question has a big impact on how we behave and perceive our future — especially in healthcare. The answer is driven in large part by the perceived “lack of […]

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April 28, 2020

In these challenging times, what is a positive patient experience

I know what it’s like to be a patient–but COVID-19 is now teaching everyone! As an NFL player I survived a life-threatening battle with Crohn’s disease and then Hepatitis c and it led me to found Legacy Health Strategies, a patient experience agency that has always valued the voice of the patient which, in today’s […]

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March 12, 2020

How to Inspire Hope in Patients with Chronic Disease

More and more evidence suggests that people who are able to manage their own chronic disease improve their health and reduce the chance of hospitalization. And yet, many health organizations are not providing the hope that patients need to be inspired to do so. Why? Because many are skipping on patient engagement programs altogether or […]

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February 24, 2020

Four Key Questions About Patient Experience

PM360 asked experts in improving the patient experience to address key issues the industry should know about in 2018, read more at:

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January 17, 2020

How patient engagement directly affects outcome-based payments

As we look at value-based, outcome-based payments, it’s increasingly important to have an engaged patient. Understanding the patient’s journey, where the cliffs and gaps are, and where abandonment occurs is critical. Sometimes it becomes very clear in the programs we have developed that we are losing patients because they start to feel better. They think […]

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September 27, 2018

CBI’s 11th Annual Hub and SPP Model Optimization Conference Recap

On September 12th, Legacy Health Strategies’ CEO, Rolf Benirschke, was the keynote speaker at CBI’s 11th Annual Hub and SPP Model Optimization Conference in San Diego, CA. His message centered on how crucial it is to keep patients emotionally engaged for successful treatment outcomes. Rolf’s inspirational story of loss, perseverance, and hope, in his battle […]

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June 15, 2018

Data defining information gaps

Data is only significant when it is validated and actionable. Too many times we encounter patient journeys that are littered with expired data sets, that do not point our clients or their patients in any informed direction. You need alignment, in advance, on the value that data delivers. You have to be diligent before you […]

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