Offerings Christina Gavaghan April 20, 2022

We Speak Patient

We are a patient engagement consultancy committed to making the R&D process better.

Much better.

We have deep expertise in understanding how patient perspectives can bring value into R&D, and how to optimize outcomes for our clients and the patients they serve within this highly regulated and complex industry.

How We Help You Embed the Patient's Voice to Improve the Development and Delivery of New Medical Products
How We Connect You with Patients for Insights and Partnerships
How We Build Trust and Engagement with Communities
  • L-SC (Strategic Consulting)
  • L-PEP (Patient Engagement Plans)
  • L-P&T (Presentations and Townhalls)
  • L-PAC (Patient Advisory Council)
  • L-PIW (Patient Insights Workshop
  • L-TRC (Trial Ready Community)
  • L-CAEP (Community Awareness and Engagement Programs)
  • L-GPP (Grateful Patient Program)
  • L-PSP (Patient Support Program)


Strategic Consulting (L-SC)

The L-SC Approach provides you with a customized consulting service that enables you to work directly with one or more of our Legacy leaders to think strategically about the future of Patient Engagement for your organization. With experts who specialize in Patient Engagement, Health Literacy, C-Suite, Genetics Counseling and more, we collaborate with you to infuse the patient voice in your organization. Click below for a full list of our experts.


Patient Engagement Plan (L-PEP)

The L-PEP is an 8-week collaborative process we deliver that results in a strategic roadmap for how, when, and why your team will engage with patients and care partners in the development of new medical products.

Planning and prioritizing upfront allows you to optimize opportunities, budget appropriately, and maximize insights for key internal and external (regulatory and payer) decision- making to best support the development and delivery of new products for patients.


Presentations and Town Halls (L-P&T)

With L-P&T, we offer a variety of town hall and keynote-style presentations tailored to meet your needs. Our experts can share from their personal experience, and wealth of industry knowledge, to inspire your team as you progress patient-centered innovation in your organization. Click below for a full list of our experts and who may best fit your needs.  


L-Trial Ready Communities (L-TRC)

The L-TRC is based on the concept of engaging a much wider community of people living with a condition who may not otherwise know about clinical trials. It’s an innovative solution that can provide faster recruitment times, more efficient trial site resources, and greater retention rates while providing more patients with opportunities to access cutting-edge science through clinical trials.


Patient Advisory Council (L-PAC)

A longitudinal L-PAC engages a group of patients and/or care partner advisors for ongoing insights on a particular condition or topic.

Working together over time, these councils develop a deeper sense of shared objectives, commitment, and trust.


Patient Insights Workshop (L-PIW)

Our L-PIW provides relevant patient insights directly from those living with a condition to share their uniquely valuable perspective to inform the work you are doing. 

We work with you to understand your objectives and bring representative views to inform your decision.


Community Awareness and Engagement Program (L-CAEP)

The L-CAEP is developed in partnership with biopharmaceutical or med-tech companies to increase awareness, education, and activation for a given condition or treatment. Programs can be tailored to reach specific and traditionally underrepresented communities.


Grateful Patient Program (L-GPP)

The L-GPP is a celebration of Grateful Patients that takes place on National Grateful Patient Day, September 7th. This National Holiday is named in honor of Rolf Benirschke, our founder and CEO, for the day he returned to play in the NFL. He remains a “most grateful patient” and continues to bring other grateful patients to deliver their messages to physicians, healthcare systems, biopharma, and med-tech companies who need to know that many very grateful patients want to share their gratitude.


Patient Support Program (L-PSP)

The L-PSP, starts with a gap analysis to identify opportunities and create a project plan. We identify and develop strategic relationships with patients and care partners to collaborate and co-create project design, develop and test materials and optimize outreach plans. Together, we deliver innovative opportunities to support you with an enhanced reputation, trust, and brand awareness, leveraging social media and local community outreach opportunities.

Tailor-made solutions for our clients

What is it? A customized approach to our client’s needs with recommendations and collaborative conversations.

What problem does it address? Many biopharma and med-tech companies see other companies moving forward with patient engagement activities, but they do not know how to get started. Or, companies may be conducting some activities sporadically, and they want to understand how to do more. In both cases, companies are eager to learn from the learn from subject matter experts in this niche and rapidly evolving field.

What is our approach?Optimizing the benefits of patient perspectives in research and development has many potential paths that need to be prioritized and tailored to the strategic priorities, challenges, and culture of an organization. We believe customized solutions must build on the knowledge and expertise of internal stakeholders at a project or program team level, R&D, and corporate.  We provide consultation to understand the unique needs of our clients including their current state and desired future state for incorporating patient perspectives, and combining this analysis with our deep experience in the Patient Engagement landscape to develop a strategic plan, progress individual tactics whether they be developing Board or investor relationship materials or Patient advisory councils to co-create medical products.

What results do we see? Increased understanding of the current state and desired future state of Patient Engagement across the organization for leaders at all levels and critical insights as to key prioritized areas across the organization where Patient Engagement may specifically help address challenges or further enhance efforts. The result is tailor-made approaches that help companies navigate better outcomes and value for those they serve faster.

What is it? A longitudinal Patient Advisory Council for ongoing insights on a particular condition or topic. For example, an L-PAC can be developed to aid in the design of Decentralized Clinical Trials (DCTs) to provide a deeper understanding of the specific needs of the intended clinical trial population.

What problem does it address? Understanding the unique insights that come from those with lived experiences directly from them, enables deeper understanding of a condition or an issue that only they can provide. For any given condition, clinical trial, geography, or condition, there is a range of factors to consider in the design of a DCT to help ensure the patient will want to participate and stay in trials.

What is our approach? An L-PAC typically consists of six-ten individuals living with a given condition meet with an internal team designing a DCT. Trust, transparency, and collaboration are established as the working team discuss the elements of the DCT that are being considered and the benefits or challenges they pose. External vendors technology, central labs, nursing care organizations, can also join and brainstorm opportunities and potential solutions that focus on the needs of patients at the creation level rather than feedback after a trial is designed or a remote monitoring device is even selected.

What results do we see? Internal stakeholders and vendor partners are extremely motivated and keenly interested in meeting the needs of actual patients who bring important insights into the discussion. The sense of purpose and urgency is palpable, and money is not spent on technology or solutions that patients are not able to use but rather is focused on what will meet the needs of the trial and the participant. A greater understanding of patients’ needs helps teams incorporate flexibility where possible to meet the needs of a particular trial population including typically underrepresented subpopulations.

What is it? A program developed in partnership with a biopharmaceutical or med-tech company to increase awareness or education around a given condition is often intended for a hard-to-reach community and one where a “hero” from that community can help attract and engage individuals to learn.

What problem does it address? Underrepresented communities are often left behind, facing worse outcomes when receiving care for health or opportunities to participate in some of the most advanced medicine offered in clinical trials. In addition, many people are turning to social health online for answers to their health concerns and are provided support, resources, and information that they might find valuable to inform their health care decision through traditional routes such as their health care providers.

What is our approach? We create programs that meet our clients’ needs and engage communities around a “hero” to bring increased awareness, education, resources, and inspire hope. Activities can be virtual or in-person and are designed to reach people where they are, to empower people in their health care journey, and to help them feel less alone. At the same time, these communities may gain from more specific outputs of an engagement that benefits both the community and our clients.

What results do we see? The results of community awareness and engagement programs are the shared benefit we can deliver for our clients and the gratefulness our clients receive from community members that helps build trust, reputation, and better outcomes for both companies and the patients they serve.

Why Forward-Thinking Biopharma and Med-tech Companies Work With Us

We speak industry, and we speak patient. Our leadership team has decades of experience building programs that lead to better patient outcomes, lower costs, and more profound program learnings. We are already up to speed on what works well and how it affects your R&D process.

How can we help you

Discover how we can help you, from R&D to commercialization

By helping your team to integrate patient perspectives, we speed up cycle times and impact your company’s bottom line.