Partner with your patients for a transformative experience
Navigating the healthcare system is difficult, especially when a patient or a loved one is worried or scared.
A true connection can make it so much better.
When you fully understand how disease impacts patients and their caregivers as people, you’ll gain a flood of real-world insights. This helps you not only improve your overall strategy, but also build trusting connections at every level.
Successful outcomes are not always just the medicine alone. From pharmaceutical and medical device treatments, to clinical trials and healthcare systems, when relationships are formed, the results can be resounding.
Go Beyond the Transactional
Better understand what your patients are thinking, feeling, and experiencing
Find the gaps in the treatment journey that may prevent successful outcomes and create a strategy to fill them
Build a bridge that improves not only your patients’ experience, but also that of your organization
Share tactical direction for organizational alignment and seamless integration of your strategic plan
Incorporate empathy and understanding at every business level
Move your business from prescriptive to collaborative
We Specialize in
Transforming the Patient Experience
Strategic Consulting Services
- Patient Experience Gap Analysis and Needs Assessments across the organization and its patient program partners
- Custom Patient Experience Program Design and Development
Patient Experience Solutions
- Patient-focused Content Development
- Education, Patient Days, and Motivational Workshops throughout the organization
- Actionable Storytelling
- Patient Advocate Leaders, Ambassadors and Advocates
- Live Patient Experience and Empathy Training
What People Are Saying About LEGACY™
I never would have called the clinic to make my first appointment without talking to you and having your support. Thank you so much! ~ Pharma Patient
As soon as I heard your voice, I knew you were my guardian angel. I knew I was no longer alone, and that someone else cared. ~ Med Device Patient
There's nothing wrong with extra support! It's always good to have someone on your side! ~ Med Device Patient
Transforming the patient experience
We work with healthcare organizations to amplify the powerful voice of patients and caregivers to transform decision-making and create successful outcomes for all.