Jessica Scott, MD, JD, and CEO of Legacy Health Strategies, is unveiling a powerful new immersive, interactive experience at the 5th Chief Patient Officer Summit in Boston.
“Inside the Loop represents more than innovation—it’s an invitation to reimagine clinical trial communication from the ground up. If we want participants to stay, we must first make them feel seen, heard, and valued.”
Inside the Loop: Modernizing Clinical Trial Communication
At the Chief Patient Officer Summit (July 22–23, 2025), Legacy Health Strategies is introducing Inside the Loop—a simulation that immerses attendees in two parallel trial experiences:
- The Traditional Experience: Attendees walk the path many trial participants know too well, a path with the potential for uncertainty, frustration, and emotional fatigue.
- The Inside the Loop Experience: Through personalized content, near real-time messaging, emotional support, and a meaningful feedback loop, this simulation shows a reimagined model fueled by trust, two-way communication, and shared purpose.
A Platform Built for Connection
The Inside the Loop simulation brings to life the future of clinical trial communication—one where sponsors build relationships, not just protocols. This simulation will:
- Highlight the power of near real-time, bi-directional communication
- Showcase how participants can feel “in the loop” with reminders, emotional support, and a feedback channel
- Demonstrate a secure platform where sponsors deliver timely content and participants feel heard and respected
This bi-directional communication model makes it easier for patients to stay informed, engaged, and committed—transforming the clinical trial from a series of challenges into a shared mission.
From Traditional Transactions to Meaningful Interactions
Effective participant engagement is no longer optional—it’s mission-critical. As dropout rates remain stubbornly high, sponsors must recognize the power of trust, transparency, and timely communication. Strong engagement strategies can:
- Reduce attrition and missed visits
- Improve protocol adherence and data integrity
- Create advocates who champion the study to peers and providers
- Elevate the patient voice within the research process
Jessica Scott’s immersive lab on Day 2 of the summit will equip attendees with practical tools and a fresh perspective on how to turn communication into a powerful retention strategy.
Because staying in the trial shouldn’t feel like a struggle—it should feel like an easy choice.
Join us at the Inside the Loop simulation at the 5th Chief Patient Officer Summit and discover how bi-directional communication can build trust, reduce dropout, and keep patients in the loop from start to finish.
